Viacom: Using real-time analytics to improve the viewer’s experience

Viacom: Using real-time analytics to improve the viewer’s experience

How Viacom uses Big Data in practice

Viacom is combining its network data with cutting-edge real-time analytics to improve viewer experience and grow its audience.

As viewers, we’re all familiar with online videos either failing to load or constantly stuttering as they rebuffer. To combat this, Viacom has built a real-time analytics platform that constantly monitors the quality of video feeds and reallocates resources in real-time when it thinks it will be needed. Dan Morris, senior director of product analytics, told me, “We’re able to take all this raw data and do two things – surface trends, and isolate areas of opportunity to present a superior viewing experience.” Thanks to improvements driven by analytics, Viacom has been able to reduce the time it takes a video to start playing to around one third of what it was.

In terms of growing its audience, the company deduced, through analytics, that it needs to get viewers hooked on at least two individual shows for them to become loyal Viacom viewers. Morris said, “What we found is that if we can get you to watch two shows, you’re 350% more likely to stay with us. If we can get you to watch four shows, that goes up to 700%.” This meant that the focus could move to getting customers who already regularly enjoy one show to trying out one or two more.


The technical details

Viacom has built a real-time analytics platform based around Apache Spark and Databricks. As Morris explained, “There’re a lot of variables at play – we have internal systems talking to external systems, we have content delivery, we have ad severs, and on the user side there’s a whole bunch of environmental factors like wi-fi connectivity.”


Ideas and insights you can steal

Improving viewer experience and encouraging loyalty among viewers may sound like simple common sense decisions, but the importance here is that these decisions are backed by data. That’s the real power of Big Data: it allows organisations to highlight precisely which “common sense” decisions they should spend time and money implementing, rather than relying on guesswork and gut-feeling.

You can read more about how companies are using Big Data to drive success in Big Data in Practice: How 45 Successful Companies Used Big Data Analytics to Deliver Extraordinary Results.



Written by

Bernard Marr

Bernard Marr is a world-renowned futurist, influencer and thought leader in the field of business and technology. He is the author of 18 best-selling books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations. He has 2 million social media followers and was ranked by LinkedIn as one of the top 5 business influencers in the world and the No 1 influencer in the UK.

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